Welcome to SG Digital Operator Support. We work around the clock to provide you with a single point of contact to maximise the value from your platform, resolving incidents and FULFILLING SERVICE REQUESTS TO ENABLE AN ENGAGING PLAYER EXPERIENCE.
Our online Support Portal provides you with a central location to raise new issues, view latest updates and provide updates to SG Digital, list all of your open and historical issues and find useful documentation.
Before you can access our online Support Portal you will need to register for an account using the button above.
You will follow a simple process to create an account with login credentials. Please ensure you select ‘SG Digital JIRA‘ as the application you wish to access. At the end your account will submitted for approval – you will receive an email once approved with steps to complete your registration.
Once complete you can return to this page and use the ‘Submit a ticket’ button on the left to access the Support Portal.
P1/P2 incidents MUST be phoned in (24/7) via one of the following numbers: | North America +1-800-584-9042 | Europe +44 (0) 800-069-8184
You will receive a confirmation email that includes an SG Digital support reference number in the subject – TSD-xxxxx.
This reference MUST be in the subject of following email correspondence. Easiest way to ensure this is to reply to your confirmation. This ensures your correspondence is routed to the correct ticket.
If you are using a ticketing system to manage issues and send emails to SG Digital, please ensure your system is updated to include the TSD-xxxxx reference number in the subject of subsequent updates on your side.
The best way to see the latest status of your issue is to check the ticket in the online Support Portal. You will also receive updates, including resolution notification, via email. If you would like an update please request one via the ticket in the Support Portal or via an email using the ticket reference in the email subject.
Tickets are closed 72hrs after being resolved. Any response from yourselves will reopen a resolved or closed ticket.
When raising an issue relating to a Gaming or Sportsbook issue please provide as much of the following information as possible. If this is an App issue please provide the App name and/or a link to it.
The more detail you can provide, the quicker we can triage and resolve your issue or request.